FAQ's

HOW DO I PLACE AN ORDER?

Go on to the products and click to add to cart for order placements. If there is an option of get a quote, just click that our rep will get in touch with you soon.

DO YOU OFFER CASH ON DELIVERY?

Sorry, we don’t offer cash on delivery.

HOW WILL I KNOW IF ORDER IS PLACED SUCCESSFULLY?

Once your order is successfully placed, you will receive a confirmation email for your order on your provided email.  The email will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order on your own online.

When will the order be dispatched?

The order will go into processing once we receive payment from your end. We have enable bank options for you.

DO YOU TAKE ORDERS OVER PHONE

Yes. We do take orders over phone. The payment mode possible for these orders is bank payment.

I TRIED PLACING MY ORDER USING MY DEBIT CARD/CREDIT CARD/NET BANKING BUT THE ORDER WAS NOT SUCCESSFUL. WHAT HAPPENS TO THE MONEY DEDUCTED FROM THE CARD?

Please check your bank/credit card account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and unfortunately we won't be able to expedite this. Please check with your bank for more details.

HOW DO I CHECK THE STATUS OF MY ORDER?

Your order status is updated to you via emails and text message at every step. Once your order is placed you would receive an email or a text message with your order details. Again, after your order is dispatched we will send you a sms with your tracking details. Please check your spam and old sms- for the status of your order, if you don't see any updates. In case of any unforeseen events which delay your order you would receive a special update from our end.

 

I GOT A CONFIRMATION CALL FOR MY ORDER. WHY IS THAT?

You receive a confirmation call for your order to verify if there isn't any change with your order.

DO YOU ALLOW EXCHANGES?

Sorry no, we don’t offer any exchanges since everything is custom made so you have to be very careful before selecting the size. However, if you want to change the size you should send an sms on the number provided within 48 hours of the order placement.

CAN I CANCEL MY ORDER?

Unfortunately no, you can’t cancel your order.

 

I LIVE IN A DIFFERENT COUNTRY, HOW CAN I CHECK MY PRICES IN LOCAL CURRENCY?

Are prices are in Pkr by default, however if you want to check the price in your local currency, we have placed a currency converter on the top of the website. Select that and the prices will show in the currency selected.